Welcome To Coolwaters Productions LLC

COA FAQ

CERTIFICATION AND IMAGES USED AS PROOF OF SIGNINGS!

Coolwaters is pleased to offer Certificates of Authenticity with EVERY autograph ordered from our store! We have TWO versions of these certificates. Version #1 is designed specifically for that celebrity in mind. The COA measures 4x6 and contains an actual printed image and name on the certificate itself! Version #2 is a generic COA in which a Coolwaters staff member hand-writes in the name of the signer. BOTH versions come with a tamper proof holographic serial number and BOTH versions are fully backed by the company!

WHY DON'T WE USE ONE VERSION FOR EVERYONE?

SIMPLE, it is not cost effective. As much as Coolwaters admires and respects ALL of our clients (and we have over 100) we simply can not create an individual certificate for each one. This allows us to keep costs down to our customers.

DOES EVERY AUTOGRAPH COME WITH A C.O.A.?

YES OF COURSE! And it's 100% secure and endorsed by the staff here and by the clients!

EVERY C.O.A. STILL COMES WITH A SERIAL NUMBER RIGHT?

YES, we will never change this fact! Every single Certificate we send out features the tamper proof holographic matching serial number. One sticker goes on the C.O.A. (new or old version) and one sticker goes on the actual signed item itself. The serial numbers are NEVER repeated and IF someone tries to remove a sticker it actually is made to be "self-destroyed" and it can not be used again. It also leaves a residue on the item that can not me removed.

WHY DOESN'T EVERY ITEM COME WITH A PHOTO OF THE CELEBRITY SIGNING THE AUTOGRAPH?

COOLWATERS TRIES ITS BEST TO INCLUDE IT! Taking a photo of the celebrity while they were signing the autograph was not originally done by our company. The branding of our name we thought was enough. But with so many forgers out there we decided to start doing it. We have photos for 90% of our merchandise and we ALWAYS state in the items description in our store if it is included! You must also realize that a few select clients are strict with us taking photos, so from time to time photos may not be available, but rest assure WE WITNESSED THE SIGNING IN PERSON! Nothing in our store is a fake or a copy!

IF I QUESTION AN ITEM, WHAT DO I DO?

If you question and item that you bought from a third party simple send us a scan. We'll tell you if it is real, in our opinion. If it is fake we can provide you with a letter, on our management company letterhead, that states we feel it is fake and you can use this letter hopefully to get a refund of your item and or to take legal action. Fake signatures are out there and HONESTLY, certificates of authenticity are NOT worth the paper they are printed on (even ours). The best case scenario is to buy from a trusted source (like us who works ONE ON ONE with the talent) or to MEET THE CELEBRITY FACE TO FACE YOURSELF!

Coolwaters hopes this info will be useful and we hope that you continue to have fun collecting autographs. Buyer beware when you're not buying from someone you trust!

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