Welcome To Coolwaters Productions LLC

COA FAQ

CERTIFICATION AND IMAGES USED AS PROOF OF SIGNINGS!

Coolwaters is pleased to offer Certificates of Authenticity with EVERY autograph ordered from our store! As of May 2020 we have THREE versions of these certificates. Version #1 is designed specifically for that celebrity in mind. The COA measures 4x6 and contains an actual printed image and name on the certificate itself. This certificate will come with a tamper proof serial number (one sticker on the item and one sticker on the certificate)! Version #2 is a generic COA in which a Coolwaters staff member hand-writes in the name of the signer. This certificate will come with a tamper proof serial number (one sticker on the item and one sticker on the certificate). Version #3 BECKETT WITNESSED; this COA is NOT one of the two versions mentioned previously BUT is an exclusive certificate provided by Coolwaters using the BECKETT brand. BECKETT COAs come with ONE sticker (on the item) and a small card with a matching serial number to the sticker. BECKETT COAs are trackable on line through the BECKETT website and are guaranteed for life by BOTH BECKETT and COOLWATERS. ALL versions of our COAs come with a tamper proof serial number(s) and ALL versions are fully backed by the company!

WHY DON'T WE USE ONE VERSION FOR EVERYONE?

SIMPLE, it is not cost effective. As much as Coolwaters admires and respects ALL of our clients (and we have over 100) we simply can not create an individual certificate for each one. This allows us to keep costs down to our customers. Eventually our plan is to eliminate our own COAs and use BECKETT exclusively, but this will take time as we must sell out of older autographs that contain our older COAs. DO NOTE that NEW autographs that include a BECKETT COA are marked in the store with the words "BECKETT C.O.A." in its title. If you want only a BECKETT COA then you must look for those items in our store. We hope to have everything converted to BECKETT by the years end.

DOES EVERY AUTOGRAPH COME WITH A C.O.A.?

YES OF COURSE! And it's 100% secure and endorsed by the staff here and by the clients and by BECKETT for those that come with a BECKETT COA!

EVERY C.O.A. STILL COMES WITH A SERIAL NUMBER RIGHT?

YES, we will never change this fact! Every single Certificate we send out features the tamper proof serial number. If it is one of OUR COAs then one sticker goes on the C.O.A. (new or old version) and one sticker goes on the actual signed item itself. If you choose an item that is BECKETT witnessed then the sticker goes on the item and the item comes with a small card that features an identical serial number. ALL serial numbers are NEVER repeated and IF someone tries to remove a sticker it actually is made to be "self-destroyed" and it can not be used again. It also leaves a residue on the item that can not me removed.

WHY DOESN'T EVERY ITEM COME WITH A PHOTO OF THE CELEBRITY SIGNING THE AUTOGRAPH?

COOLWATERS TRIES ITS BEST TO INCLUDE IT! Taking a photo of the celebrity while they were signing the autograph was not originally done by our company. The branding of our name we thought was enough. But with so many forgers out there we decided to start doing it. We have photos for 90% of our merchandise and we ALWAYS state in the items description in our store if it is included! You must also realize that a few select clients are strict with us taking photos, so from time to time photos may not be available, but rest assure that COOLWATERS STAFF HAVE WITNESSED THE SIGNING IN PERSON! Nothing in our store is a fake or a copy!

BECKETT AUTHENTICATION:

Coolwaters is proud to announce out joint venture with Beckett Authentication Services. Starting MARCH 2020 Coolwaters will offer "WITNESS" COAs from Beckett. Coolwaters employees are certified by Beckett to witness our clients signing an item and then allowing us to verify the item with a Beckett COA. The COA will have a matching serial number and can be tracked on Beckett's website for life. DO NOTE that Coolwaters is ONLY authorized to authenticate an item signed in front of am employee, we do NOT have the ability to certify an autograph that we did not personally witness, if you wish to have that done you must contact Beckett directly and request that service. ALSO NOTE that any send-ins will OFFER the Beckett certification but you MUST add the option to your shopping cart. OLDER ITEMS in our store are NOT eligible for a Beckett Witnessed COA from Coolwaters, it can only be done on NEW items being added to the store and or NEW send-ins being accepted. All items (except send-ins) offered in our store that will include a Beckett COA will be priced to include the COA.

IF I QUESTION AN ITEM, WHAT DO I DO?

If you question and item that you bought from a third party simple send us a scan. We'll tell you if it is real, in our opinion. If it is fake we can provide you with a letter, on our management company letterhead, that states we feel it is fake and you can use this letter hopefully to get a refund of your item and or to take legal action. Fake signatures are out there and HONESTLY, certificates of authenticity are NOT worth the paper they are printed on (even ours). The best case scenario is to buy from a trusted source (like us who works ONE ON ONE with the talent) or to MEET THE CELEBRITY FACE TO FACE YOURSELF!

Coolwaters hopes this info will be useful and we hope that you continue to have fun collecting autographs. Buyer beware when you're not buying from someone you trust!

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